Return policy

At A2Z Tech, we want you to be completely satisfied with your Tech Fleece purchase. Please read our return and inspection policy carefully before placing your order. By making a purchase with us, you agree to the terms outlined below.

1. Inspection Upon Delivery (Order Errors or Defects)

Check Before You Pay/Receive: Customers are strictly required to inspect their order in the presence of the delivery representative before the delivery person leaves.

Store Errors & Rejection: If there is any problem, mistake, or missing item originating from our side, the customer must reject the order completely from the beginning and hand it back to the delivery representative.

2. General Returns Within 48 Hours

If you accept your order but wish to return it for personal reasons (such as a change of mind or sizing preference), you may request a return within a maximum of 48 hours from the time of delivery.

To be eligible for a return within this 48-hour window, the item must meet the following conditions:

The Tech Fleece item must be unworn, unwashed, and undamaged.

It must include all original tags and packaging.

Items that have been washed, worn, scented, or otherwise altered/affected will not be accepted for return under any circumstances.

3. Return Fees & Deductions

If a return is requested within the 48-hour window for reasons other than a store error:

The customer is responsible for covering the delivery fees for both the initial delivery and the return transit.

A flat fee of 50 AED / Dirhams to cover both delivery and return shipping will be deducted directly from your refund amount.

The remaining balance of your payment will then be refunded to you.

How to Request a Return

To initiate a return within the 48-hour window, please contact our support team immediately:

Email: support@a2ztech.store